Milford Investment - Frequently Asked Questions

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Frequently Asked Questions

Find answers to the most common questions about our services, accounts, and investment products.

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How do I open an account with Milford Investment?

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Opening an account is quick and easy. Simply click the Register button on our website and follow the step-by-step process. You'll need to provide some personal information and identification documents. The process typically takes 5-10 minutes to complete.

Is there a minimum deposit to open an account?

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Minimum deposit requirements is $100

What types of investments do you offer?

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We offer a comprehensive range of investment products including:

  • Term deposits and fixed income
  • KiwiSaver schemes
  • Managed portfolios
  • ESG and sustainable investment funds
  • Equities and ETFs
  • Corporate and government bonds

What are the fees for investment products?

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Our fee structure is transparent and competitive. Management fees vary by product and are clearly disclosed in our product disclosure statements. We charge:

  • Term deposits: No management fees, fixed interest rate
  • KiwiSaver: Annual management fee as a percentage of your balance
  • Managed portfolios: Management fee and performance fee (varies by fund)
  • Trading: Commission per trade plus applicable fees

How do I start trading with Milford?

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To start trading:

  • Open a trading account through our website
  • Fund your account via Cryptocurrencies
  • Choose between Milford Trader (web/mobile) or Milford Pro (professional platform)
  • Start trading with real-time data and analysis tools

What markets can I trade on?

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Our trading platform provides access to:

  • New Zealand Equity Markets (NZX)
  • Australian Securities Exchange (ASX)
  • Major US and global exchanges
  • Forex markets (major and minor currency pairs)
  • Commodities (gold, oil, silver, etc.)
  • Cryptocurrencies (Bitcoin, Ethereum, etc.)
  • ETFs and options

How do I deposit and withdraw funds?

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We offer multiple payment options:

  • Deposits: All Cryptocurrency
  • Withdrawals: Instant Withdrawals

Is my money safe with Milford Investment?

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Yes, your investments are secure. Key security measures include:

  • Licensed financial services provider under New Zealand law
  • Depositor Compensation Scheme (DCS) covering up to $100,000 per customer
  • Independent custodians hold all client assets
  • Two-factor authentication for account access
  • Encrypted data transmission and secure servers
  • Regular security audits and compliance checks

What should I do if I suspect fraud on my account?

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If you suspect fraudulent activity:

  • Contact our support team immediately on
  • Change your password and enable two-factor authentication
  • Review your recent transactions for unauthorized activity

We take security very seriously and will work with you to resolve any issues promptly.

What is the Depositor Compensation Scheme (DCS)?

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The Depositor Compensation Scheme (DCS) is a New Zealand Government initiative that protects eligible depositors in the unlikely event a deposit taker goes out of business. Key points:

  • Protects deposits up to $100,000 per customer
  • Applies to eligible bank accounts and term deposits
  • Administered by the Reserve Bank of New Zealand
  • No cost to depositors